Commercial Operations Executive

We are looking for a Commercial Operations Executive to join our Customer Experience Team in Scotland. 

Our Team - How we Enrich Everyday Life

You’ll be joining our Customer Experience team a collaborative, supportive group working across the UK to enable our commercial teams to do their best work.

We’re the engine behind the systems, processes and insights that keep our commercial operation running smoothly. From CRM and reporting to training and problem-solving, we help teams work smarter, make better decisions and ultimately grow revenue in a sustainable way.

The Difference you will make:

As a Commercial Operations Executive, you’ll play a key role in supporting our commercial teams by ensuring systems and processes are used consistently, accurately and effectively.

You’ll help colleagues get the most out of our tools, provide clarity where there are questions, and use data to spot trends and opportunities for improvement. This is a brilliant role if you enjoy problem-solving, working with people, and building a strong foundation for a long-term career in commercial operations.

Your Role:

You’ll be responsible for supporting the day-to-day operational effectiveness of our commercial systems and processes, acting as a trusted point of contact for queries and guidance.

Key responsibilities include:

• Supporting Account Managers to use CRM systems correctly and consistently
• Monitoring leads, activity and SLAs, identifying trends and areas for improvement
• Assisting with territory and account management, including allocations and investigations
• Responding to system, finance and account-related queries
• Supporting reporting and insight through tools such as Power BI
• Delivering system training and coaching to new starters and existing colleagues

What we are looking for:

This role will be great for someone who is looking to get into the world of commercial and grow within a team that really cares about your development.

• Good experience in a customer service environment
• Strong Microsoft Office skills
• A proactive, team-focused mindset with a strong work ethic
• Confident communication skills
• Interest in systems, processes and continuous improvement

Desirable

• CRM experience (e.g. Salesforce)
• Exposure to a commercial or sales environment
• Experience working with data or reports

This role is based in Scotland, with a remote or hybrid working model available (Office in Edinburgh or Glasgow). You may be expected to travel to London once a quarter for team meet ups (This will be covered)

Expiry Date 21st January 2026

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win. 
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working. 
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing careershub@bauermedia.co.uk

We are actively recruiting for this position, so the job advert may close earlier than expected.

If you have any feedback regarding our UK recruitment process, please email careershub@bauermedia.co.uk we would love to hear from you.