Business Systems Support Analyst

We’re looking for a Business Systems Support Analyst to join our UK IT Business Applications team on a permanent basis, based in either London or Peterborough. This role is ideal for someone with strong Microsoft 365, SharePoint Online, .NET or integration experience, who enjoys solving technical problems, improving systems, and helping teams work smarter through secure, scalable technology.

Our Team: How we enrich everyday life

You’ll be joining the Bauer UK IT Business Applications team - the specialists behind the Microsoft 365, SharePoint Online and .NET platforms that power critical business operations across our publishing and audio brands.

Sitting within Bauer IT, this team designs, develops and supports the business systems that enable colleagues across editorial, commercial, finance and operations to work efficiently and securely. From modernising legacy integrations to enhancing Microsoft 365 solutions, we ensure our technology estate is stable, scalable and aligned to business needs.

Working closely with Business Analysts, Project Managers, the IT Service Desk and infrastructure teams, we deliver high-quality solutions while maintaining operational excellence - helping Bauer teams focus on creating content and services that enrich everyday life.

The Difference you will make

Your Role

You will design, build, enhance and support Bauer UK business applications and integrations across the Microsoft web applications estate. This includes delivering new functionality, maintaining existing solutions, and providing third-line support in partnership with the wider IT team.

You will:

• Deliver enhancements and new solutions to agreed scope and timelines.
• Translate business requirements into secure, scalable and supportable technical solutions.
• Enhance and maintain .NET and SharePoint Online solutions, including SPFx components (TypeScript/React), forms and dashboards.
• Develop and maintain integrations using REST/JSON APIs and service endpoints.
• Build and maintain automation scripts (PowerShell/PnP, SQL) for monitoring, reporting and recovery.
• Provide technical support across .NET and SharePoint Online systems owned by the team.
• Investigate and resolve incidents and service requests via the IT Service Desk, ensuring clear documentation.
• Maintain and monitor integration infrastructure including Linux file servers (Samba/DFS), cron jobs, Windows Task Scheduler and SFTP/SSHFS-mounted backups.
• Support migration and decommissioning of legacy systems.
• Coordinate with Linux administration, Global Cloud teams and Finance application owners on access management, SSH key rotation, SSRS schedule migration and service sign-off.
• Engage proactively with stakeholders to communicate progress, risks and decisions.

The Skills you will bring

Essential:

• Strong understanding of object-oriented programming principles.
• SharePoint Online / Microsoft 365 development experience, including SPFx (TypeScript, React, Node.js).
• Power Platform (Power Apps and Power Automate) development, support and administration.
• PowerShell automation and troubleshooting skills.
• Working knowledge of SQL for querying and integration support.
• Experience using version control systems (e.g. Git) and modern development tools (e.g. Visual Studio).

Desirable:

• Commercial experience with C# / ASP.NET and modern web technologies (HTML, CSS, JavaScript).
• Systems integration experience using REST/JSON APIs and web services.
• Dynamics CRM customisation/development (plugins, workflows).
• Experience supporting Linux/Windows integration infrastructure (cron, SSH/SFTP, Samba/DFS, SSRS scheduling).

You will also bring:

• Clear communication skills and a customer-focused mindset.
• A proactive, adaptable approach - comfortable balancing delivery and support.
• Strong analytical and problem-solving capability.
• A calm, professional approach to incident management.
• A commitment to continuous learning and improvement.

Working Pattern/Location: 

This is a Hybrid role that supports a balance of working from home and our office either in Peterborough or London.

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win. 
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working. 
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing careershub@bauermedia.co.uk

We are actively recruiting for this position, so the job advert may close earlier than expected.

If you have any feedback regarding our UK recruitment process, please email careershub@bauermedia.co.uk we would love to hear from you.