Customer Support Executive

The Difference you will make:

The Customer Support Executive plays a pivotal role in Bauer Media's Audio team. The primary purpose of this role is to act as the first point of contact for all listener inquiries across our radio platforms, ensuring high-quality engagement and delivering exceptional customer service across radio inboxes, competitions, premium services, and digital channels.

Your role:

• Provide frontline customer support via email, live chat, and phone.
• Resolve customer issues efficiently while adapting to shifting priorities throughout the day.
• Communicate with customers in a clear, professional, and empathetic manner to ensure a seamless support experience.
• Identify recurring issues and customer feedback trends, escalating them appropriately.
• Collaborate effectively with internal teams to support cross-functional problem-solving.
• Create and manage technical support tickets in JIRA.
• Contribute to process improvements and participate in team initiatives.
• Support the evolution of the customer service function into a strategic driver of revenue, retention, and competitive advantage by identifying opportunities that positively impact customer value and business performance.

The Skills you will bring: 

• 1-3 years of experience in a customer service, support, or customer-facing role (professional, retail, hospitality, or call-centre experience welcomed).
• Hands-on experience with helpdesk and ticketing systems such as Zendesk, Freshdesk, Intercom, or similar platforms.
• Strong customer service experience with the ability to ask effective questions and demonstrate empathy.
• Excellent communication skills and attention to detail.
• Proactive work ethic with the ability to take initiative and make informed decisions.
• Demonstrated ability to collaborate across teams and adapt to changing priorities.

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
Your development matters, so access to our internal training provider – Bauer Academy, is a huge win. 
We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
You’ll have the opportunity for flexible working. 
And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing careershub@bauermedia.co.uk

We are actively recruiting for this position, so the job advert may close earlier than expected.

If you have any feedback regarding our UK recruitment process, please email careershub@bauermedia.co.uk we would love to hear from you.